Updated: 16.11.2022
We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, please do the following:
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Avon House, Avonmore Road, London, W14 8TS, Vereinigtes Königreich, hallo@wearefeel.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit the model cancellation form or any other clear statement on our website. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to (WeAreFeel, WEIDE 30, 4206CJ GORINCHEM, Netherlands; hallo@wearefeel.com), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(If you want to cancel the contract, please fill out the form below and send it back to us.)
(*) Delete as appropriate
When you order your first box with us and for some reason decide you do not like the product or feel it is not working for you, we are happy to issue a full refund within the first 30 days after you have made the initial purchase.
Please note our refund policy does not cover any shipping costs.
Please email service@wearefeel.com so we can assist you with this further.
Monthly and yearly subscriptions
Please return your item to us within 30 days from purchase and we will be happy to give you a refund as long as your returned product meets our terms and conditions. The items must be returned in its original box and the pouch must be unopened.
Get in touch with service@wearefeel.com to inform us about the return with details of your order and order number. Please note, if you do not inform us of the return, we will be unable to process it.
FOR REST OF THE WORLD: We are currently unable to accept returns for NON-EU shipments. Please contact our team at service@wearefeel.com if you have any further questions.
Bundles and 3 and 6-month subscriptions
FOR EU: If you need to return one of our bundled products, you first will need to contact our support team by emailing service@wearefeel.com. Please note, we will be unable to process a refund for returns that have not been approved by our support team.
To return a bundle of more than one item, you will need to send these back together in one bag via tracked service at your own expense.
Please contact our team at service@wearefeel.com where we can provide detailed return instructions. Once we receive the item, we will immediately process the full refund and confirm this via email.
FOR REST OF THE WORLD: We are currently unable to accept returns for NON-EU shipments. Please contact our team at service@wearefeel.com if you have any further questions.
If you have selected a free trial plan and would like to return your product for a refund, you first will need to contact our support team by emailing service@wearefeel.com.
Please note your initial free trial box is not eligible for a refund as it was billed at zero value. We do not refund the cost of shipping for free trial orders.
Your next and regular recurring orders are subject to our normal 30-day money back guarantee policy, according to the return policy for monthly and yearly subscriptions.
If you are on a Free Trial plan and would like to return your first full price order, please note that according to the Terms of Service we will still need to collect a full price order payment in order to cancel your subscription, as to cancel a free trial plan we require to collect at least 2 payments on separate occasions. If for any reason you do not like the initial product you ordered and are returning it, we will be delighted to propose an other product from the Feel product range to be billed at its original price instead of your initial full price order.
FOR REST OF THE WORLD: We are currently unable to accept returns for NON-EU shipments. Please contact our team at service@wearefeel.com if you have any further questions.
